How to stand up for autowalas

The System
Note the vehicle number (KA-XX-YY-ZZZZ) and email the details to transcom@kar. nic.in. Based on the prefix XX (for example KA-01), complaint will be sent to one of the ten RTO offices in Bangalore and adjacent taluk areas.
Alternatively, one can also call these offices at the number given below based on the vehicle number prefix and directly lodge a complaint.

Vehicle Prefix (KA-XX) Bangalore location Phone number

KA-01 Koramangala 080-25533525
KA-02 Rajajinagar 080-23324104
KA-03 Indiranagar 080-25254310
KA-04 Yeshwantpur 080-23376039
KA-05 Jayanagar 080-26630989
KA-41 Gyanabharthi 080-28602833
KA-50 Yelahanka 080-28561366
KA-51 Electronic City 080-25735522
KA-52 NeelaMangala 08234-285598
KA-53 KR Puram 080-25617951
Once the complaint is received at the corresponding office, a notice is issued to the address of the vehicle’s registered owner, requiring him/her to turn up at the RTO office within 7 working days. Every RTO has about 10 IMV’s (Inspector of Motor Vehicles) who seize the vehicles which don’t report to the RTO.

The penalty levied from the auto-waalas is rs.100 under section 200.

The various offences among others for which one can lodge a complaint

Refusal to come to destination (Any destination! !!)
Demanding excess fare
Using rough language
Cheat the public, for e.g. taking longer routes.
Faulty Meter
There is also a helpline number - 080-22353785 available Monday – Saturday from 10:00 am - 5:30 pm on which one can call to lodge complaints.

The numbers speak for itself
I was shocked when I found that the Koramangala RTO office received only 5 complaints a month. With over 1,00,000 autos plying on Bangalore roads, shouldn’t it be like 5 complaints a minute?

What’s wrong with the system?

Lack of Awareness among the Bangalore citizens
The system is inefficient in data gathering- emails or phone calls cannot be stored and processed properly, leading to ineffective use of these complaint data.
Converting these complaints into notices issued to vehicle owners is still a manual process
Limited government officials to handle
So, will our impatience always have to take a backseat? Can something be done to improve/compliment the system to make it more effective? Will we get a better platform to raise our voices democratically?